Director of Account Management - (Remote)

About the Company:
Join a mission-driven company that is also a BuiltIn Best Place to Work (BPTW)! In 2024 alone Mentor Collective won: #5 Best Startup to Work for in Boston, #13 Best Remote Startup to Work for in the Nation, #33 Best Startup to Work for in the Nation, #45 Best Remote Company to Work for in Boston (of any size), and #71 Best Remote Company to Work for in the Nation (of any size). 

We have also been recognized on the Inc. 5000 list from 2020 - 2024 with a 183% 3-Year Growth as well as winning the Inc. Regionals in 2022 - 2024. Check out why we are a BPTW and learn more about our culture here.

Mentor Collective has delivered 1400+ unique mentorship programs, established 180+ institutional partnerships, and formed 320,000+ mentoring relationships through expert-led research, services, and technology. As an impact-first investment of the Lumina Foundation, Mentor Collective partners with forward-thinking institutions that are committed to equity, inclusion, and relationship-centered education.

About the Role:
The Director of Account Management will lead and oversee Mentor Collective’s Account Management team, ensuring the delivery of exceptional service and value to our partner institutions. This role is critical in driving client satisfaction, retention, and growth by developing and executing strategic account management plans. The ideal candidate will have a strong background in account management, a deep understanding of the higher education landscape, and a passion for building and maintaining strong client relationships.

This role reports to the VP of Partnerships.

Responsibilities:
Leadership and Team Management:

• Lead, mentor, and develop a high-performing Account Management team.
• Establish clear goals, performance metrics, and professional development plans for the team.
• Foster a collaborative and supportive team environment.

Strategic Account Management:

• Develop and implement strategic account management plans for key accounts, ensuring alignment with client objectives and Mentor Collective’s mission.
• Build and maintain strong relationships with senior-level stakeholders at partner institutions.

Client Retention and Growth:

• Drive client retention by ensuring the delivery of high-quality services and meeting client expectations.
• Identify opportunities for account expansion, upselling, and cross-selling additional services or programs.
• Collaborate with Sales, Marketing, Product and Partner Success teams to support new business initiatives and client retention efforts.

Operational Excellence:

• Develop and implement processes and best practices for account management, ensuring efficiency and consistency.
• Monitor and report on key account metrics, including client satisfaction, retention rates, and revenue growth.
• Oversee contract renewals, negotiations, and client agreements.

Thought Leadership and Industry Engagement:

• Stay informed about trends and developments in higher education and mentorship.
• Represent Mentor Collective at industry events, conferences, and webinars.
• Share insights and best practices with clients and internal teams.

Travel: This role requires about 25% travel to visit our partners.

Example KPIs:

• Customer Retention Rate 
• Net Revenue Retention 
• Account Growth/Expansion 

Job Requirements:

• Bachelor’s degree in Business, Marketing, Education, or a related field
• 7+ years of experience in account management, client services, or related roles, preferably in the education or EdTech industry.
• Proven experience in leading and managing a team, with a track record of achieving client satisfaction and revenue growth.
• Strong understanding of the higher education landscape and the challenges faced by institutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel as needed to meet with clients and attend industry events.
• 75% EST working hours overlap
• U.S. work authorization required

Preferred Qualifications:

• Strategic thinker with strong problem-solving abilities and attention to detail.
• Minimum of 5-7 years of management experience
• Experience working in a startup environment and navigating ambiguity 
• Prior full-time remote experience

Benefits:

• 100% remote company
• 5 Medical plans - all PPO plans
• 1 Medical plan option is 100% employer-covered (employee-only tier) 
• 5 Dental/Vision plans
• HSA, FSA, Dependent FSA options
• Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming care
• One year covered for Talkspace mental health therapy
• One Medical membership covered 100% 
• Flexible PTO with a minimum requirement for employees
• 12 Company holidays
• Company-wide 'winter break' between Christmas & New Year each year
• 401k benefits
• Stipend for WFH office setup
• Flexible work schedule, ability to work remotely while traveling

Compensation: $125,000 - $135,000 per year. This range outlines the base salary amount and is determined by experience. Total compensation would include base & variable compensation. This is a Full-Time, Exempt position. 

You are Welcome at Mentor Collective
Mentor Collective welcomes any and all people, embracing their age, race, gender identity, sexual orientation and expression, physical or mental ability, ethnicity, nationality, culture, religion, and perspective. We want to create an inclusive and equitable work environment that reflects the very students and universities we serve.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.